What is Family travel insurance?

Our family holiday insurance can cover one or two adults and up to 12 children (including foster children), aged 17 and under at the time of purchase. To qualify, the children must be in full time education and live at the same address as you. We even offer special rates for families, so you’ll have a few more pennies to spend on treating your loved ones!

Why should I buy family travel insurance?

We aim to help you save money and minimise stress, and give you the right support and advice when you need it most. By placing each family member on the same family travel insurance policy, you don’t need to worry about buying individual policies for each family member . And because we offer special rates for families, you’ll usually make some savings too. Travelling with children makes it more important than ever to ensure you’re covered while you’re away. An unexpected issue – such as lost luggage, illness or an accident – could bring your dream holiday to an abrupt end. Travelling with the right cover can help you to relax on holiday, knowing your loved ones are protected against unexpected eventualities.

Should I buy Annual family travel insurance or Single Trip family travel insurance?

The travel insurance policy that’s best for you will depend on how often you travel . If you’re only taking one family holiday this year, then our Single Trip family travel insurance is best suited to your needs. But, if you’re going away more than once, then our Annual family travel insurance may turn out to be the most cost-effective solution. This is because you’ll need travel insurance each time you go away, so covering multiple holidays on one insurance policy may be cheaper than buying multiple Single Trip policies.

Does family travel insurance cover individuals travelling alone?

With our family travel insurance policies, each adult can travel independently and still be covered by the policy. However, all insured children must travel with at least one of the insured adults.

Can I buy worldwide family travel insurance?

Whether you’re heading to Australia to see the Sydney Opera House or visiting the animals on safari in South Africa, we have a policy that can cover you. For worldwide travel, we offer family holiday insurance that includes or excludes America .

What about family travel insurance for Europe?

We offer family holiday insurance that specifically covers you for European travel. Plus, our family travel insurance for Europe comes with over lots of sports and activities included, so you can scuba dive and see the turtles off the coast of Zante, go jet-skiing off the coast of Benidorm, or even go mountain biking in the Alps. Unlike some insurers, our European travel insurance even includes some destinations outside mainland Europe like Turkey and Morocco , so please take a look at your policy confirmation email to check your area of cover.

HealthHero | Allianz Assistance

HealthHero 24/7 GP telephone and video consultations

We all want to be able to enjoy our well-earned trip away to the full, without any mishaps or discomfort. Home can feel a long way away if we’re feeling under the weather or anxious in case a minor medical problem, develops into something more serious.

This is where the GP telephone and video consultation service through HealthHero Solutions Ltd (HealthHero) comes in.

The service helps provide the reassurance you need and the professional medical advice to follow while you’re travelleing abroad. You’ll be able to arrange a consultation with a UK GP, who is registered with the General Medical Council and that works in the NHS. A link to this app is automatically sent with your confirmation email when you buy your insurance.

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24/7 access to a GP

Telephone consultations

You can arrange a telephone consultation to talk through your medical concerns 24 hours a day, 7 days a week.

Face to face consultations

Video consultations

You’ll be able to speak face to face with a UK GP about your medical concerns. These appointments can be arranged between 8am and 10pm (UK time) Mon-Sun (excluding UK bank holidays). To do this, you’ll need a video enabled device.

Further details

Remember to choose somewhere quiet, where the signal won’t drop out and where you’ll be able to speak openly without having your privacy invaded.

More information about the HealthHero 24/7 GP telephone and video consultation service can be found on your policy document or
by visiting www.healthhero.com/terms-and-conditions/

Need help? Call us on:
0371 200 0428

Monday to Friday, from 9am to 5pm

Frequently Asked Questions

Do you have questions about our product or services? Find the answer in the FAQs

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Policy Documents

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policy documents

POLICY DOCUMENTS

Alternative Cover Options For Pre-existing Medical Conditions

If you have a pre-existing medical condition that we are unable cover under our own policies, you may be able to obtain an alternative travel insurance policy through one of the providers featured in the MoneyHelper directory of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need. To contact the Money Advice Service for further details of the directory

Call: 0800 138 7777 (lines are open Monday to Friday, 9am to 5pm)
or
Email: traveldirectory@maps.org.uk