How can we help?

Contact us

Should you require assistance, please contact our Customer Service team.

Contact Details

Make a claim

Please get in touch with us regarding your claim.

Make a claim

Make a complaint

Please let us know how we can assist in solving the problem.

Complaints

Travel Insurance

Medical Assistance

24-HOUR EMERGENCY MEDICAL ASSISTANCE
Outside UK:
+44 20 8686 1666

Email Assistance

Customer Services

020 8603 9653
(Mon-Fri 9am-5pm)

Send Email

Claims

020 8603 9958
(Mon-Fri 9am-5pm)

File a Claim

Extended Warranty

Warranty Sales

0345 600 2205
(Mon-Fri 8am-6pm)

Please note this is not the number for car insurance. Please see the section below for car insurance.

Email Sales

Customer Services

0345 600 2205
(Mon-Fri 9am-5pm)

Please note this is not the number for car insurance. Please see the section below for car insurance.

Send Email

Claims

0345 600 2205
(Mon-Fri 9am-5pm)

Please note this is not the number for car insurance. Please see the section below for car insurance.

Email Claims

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Accessibility

Our company is committed to inclusivity. Our Customer Service team has been trained to provide additional assistance to customers who require it. We offer communications in various formats, including large text and braille. Additionally, we have Relay Service readily available, ensuring that everyone can participate in the conversation.