Advice for STA Travel customers
We’ve seen a lot of changes within the travel industry this year, including the news that STA Travel ceased trading on 21st August. As the travel insurance provider for STA’s customers, we want to offer support wherever we can.
That’s why we’re continuing to provide cover for existing STA travel insurance policyholders up until the policy expires, in line with the original terms and conditions of purchase. This means that if you have an annual multi-trip travel insurance policy with STA, or your trip is still going ahead, you can still travel protected by your travel insurance as planned.
If you’re unsure about whether the changing circumstances will impact your travel plans, we’d recommend getting in touch with STA directly or visiting the Civil Aviation Authority (CAA) and/or the Association of British Travel Agents (ABTA) for more advice. We’ve also put together the FAQ below to help steer you in the right direction. Sadly, we can’t provide a refund on your insurance policy or an update on your travel plans, as they were not arranged with Allianz Assistance.
Frequently asked questions
- Unfortunately we aren’t able to advise on how your plans will be affected by the recent news on STA. If you haven’t already been given an update, we’d advise you to contact STA directly, or to visit the Civil Aviation Authority (CAA) and/or the Association of British Travel Agents (ABTA) for further information and advice on who to contact.
- If your plans do go ahead, however, we want to assure you that you’ll still be covered under the original terms and conditions of your STA travel insurance policy until it expires. Please read your policy documents carefully before travel, to make sure you fully understand what you’re covered for.
Yes! You’ll still be covered under the original terms and conditions of your policy until it expires. Remember to read your policy documents carefully before you start your journey to make sure you know what you’ll be covered for and get in touch with us if you have any questions or concerns about your cover. Please be advised that all STA travel insurance policies contain a general exclusion against claims arising from a pandemic or epidemic, so Coronavirus-related claims won’t be considered. You also won’t be covered if you travel against the Foreign, Commonwealth & Development Office (FCDO) advice, so remember to check the latest advice for your destination before you go.
No – you’ll be covered as per the original terms and conditions of your policy. All STA travel insurance policies contain a general exclusion against any claim arising from a pandemic or epidemic. This means we won’t consider claims for cancellation, medical expenses abroad, returning home early or any other claims that come about as a result of Coronavirus.
If the travel you booked with STA has been cancelled and you’ve been unable to recover the costs anywhere else, you may be able to claim under your travel insurance policy for the aspects of your trip that were bought with STA, depending on your level of cover*. Your policy won’t cover you for the parts of your journey that were booked with another company, however you may be able to cancel or change these if you contact the company you booked with directly. For further advice, please visit the Civil Aviation Authority (CAA) and/or the Association of British Travel Agents (ABTA).
*Premier and premier plus policies only.
*Premier and premier plus policies only.
As your travel arrangements were booked with STA, we can’t advise on whether they’ll be affected or not. Please refer to the Civil Aviation Authority (CAA) and/or the Association of British Travel Agents (ABTA) for further help and information. Should you continue with your trip, your cover will stay in place as per the original terms and conditions outlined when you purchased it, until it expires.
If you’re unable to return home as planned, please contact your travel provider to make alternative arrangements as soon as possible. If you’re unable to return home as planned and need to extend your stay, please get in touch with us on +44 208 603 9947 Monday – Friday, 9am – 5pm (UK time). Unfortunately we can’t extend your travel insurance policy as it wasn’t bought through Allianz Assistance, but we’ll provide as much advice as possible.
If the FCDO advice changes whilst you’re on your trip, please contact your travel provider to arrange alternative transport home as needed. If you are struggling to make arrangements with your travel provider, contact the local embassy, consulate or the FCDO for an update on repatriation arrangements. For further advice, you can reach us on +44 208 603 9947 Monday – Friday, 9am – 5pm (UK time). Unfortunately we can’t extend your travel insurance policy as it wasn’t bought through Allianz Assistance, but we’ll support you wherever we can.
As both your travel and insurance policy were purchased with STA rather than Allianz Assistance, you’ll need to contact STA directly to discuss reimbursing the cost of these. You can reach the company at refundsuk@statravel.com. Unfortunately, we can’t cancel or refund your policy on behalf of STA. If you’d like to keep your travel insurance policy live to cover a trip (or trips if you have an annual multi-trip policy) in the future, we want to assure you that your cover will remain in place in line with the original terms and conditions, until it expires.
If your trip has been cancelled and you’d like to cancel your insurance as well, please contact STA directly at refundsuk@statravel.com to discuss your options. Unfortunately, as your policy was bought with STA rather than with Allianz Assistance, we can’t cancel or refund your policy on behalf of STA.
If your travel arrangements have been cancelled and you’d like to cancel your insurance as well, please contact STA directly at refundsuk@statravel.com to discuss your options. Unfortunately, as your policy was bought with STA rather than with Allianz Assistance, we can’t cancel or refund your policy on behalf of STA.
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